FAQ
How do I place an order?
Simply add the item(s) you want to your shopping cart and click checkout when done. Follow the prompts for checkout.
What types of items will be available?
Based on feedback from team members we have packed the Imagine team store with everything from business wear to casual wear, tons of great accessories, and office materials.
How do I make suggestions for new items?
Submit your suggestion to fulfillment@theimaginegroup.com. They will route your suggestion for consideration for future store selections.
Will the new store have Midnight Oil-branded products?
At this time, we only have Imagine-branded merch available. We will have a smaller subset of Midnight Oil-branded items at a later date.
Will items be on display at our locations?
We are working on having a few of the more common items on display at each of the locations near the front desk. Because of the number of items in our catalog we will not be able to provide samples of everything.
How and when can you order merch?
You can now order branded merch at any time using the new Imagine team store.
English - https://imagineteamstore.myshopify.com/
Spanish - https://imagineteamstore.myshopify.com/es
How do I pay for my order?
Powered by Shopify you’ll be able to use a debit or credit card to pay for your order. Also, if you have hero bucks/reward money you can request a gift card code from fulfillment@theimaginegroup.com to pay for your order.
Will payroll deduction be an option?
Payroll deductions are not an option at this time.
Can I have my items shipped to the office?
Yes, items can be shipped anywhere. You’ll be prompted to put in a shipping address when you order.
Can I choose local pick up?
Yes, Charlotte team members only can choose local pick up when checking out. Charlotte team members will receive an email from receiving when their order is ready for pick up.
Can I use hero bucks or rewards dollars to shop on the Imagine team store?
Yes, you’ll need to send a request to fulfillment@theimaginegroup.com. You will be provided with a gift card code to use at checkout.
Who can I reach out to for any technical issues with the team store?
Reach out to the Fulfillment team (fulfillment@theimaginegroup.com.)
Who can I reach out to if there is a problem with my order?
Reach out to fulfillment (fulfillment@theimaginegroup.com). If there is a problem with merchandise, they will route to the branded merchandise manager.
How soon will I get my order?
Some items may have minimum quantities to be ordered. If the item is in stock, items normally ship within 24-48 hours. If not in stock, you will be notified of the back order and timing.
Please email fulfillment@theimaginegroup.com if you need your order by a particular date.
Where is my order coming from?
The Imagine team store is being managed and shipped from our Charlotte, NC location.
Who do I contact if I’m looking for a special item?
Contact the branded merchandise manager (rdouble@theimaginegroup.com) for assistance.
What if I need a larger quantity than what is available?
Reach out to the branded merchandise manager (rdouble@theimaginegroup.com) for assistance.
Where do I get swag for a customer meeting?
You can place your order on the Imagine team store. Please be sure to allow yourself enough time for shipping.
Sales team members will need to pay for customer swag and then submit an expense report for reimbursement.
Where do I get swag for tradeshows/career fairs?
You can place your order on the Imagine team store. Please be sure to allow yourself enough time for shipping. You will need to pay for swag and then submit an expense report for reimbursement. If you plan to place a large order for your booth, reach out directly to the branded merchandise manager (rdouble@theimaginegroup.com) for assistance.
I have a new hire and would like to get them some swag for their first day, where can I get it from?
Our HR teams at each location will have swag available for new hires. Reach out to your local team for assistance.